DELIVERY, RETURNS AND REFUNDS
DELIVERY
Shipping rates (Canada)
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1 pack of Saddle Grip: $5
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Orders under $150: $15
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Orders of $150 or more: Free shipping
Shipping restrictions
Certain restrictions may apply to bulky or heavy products.
In these situations, we will contact you to inform you of the actual shipping costs.
Your confirmation will be required before the order is sent.
Shipping and return fees are non-refundable.
Shipping cost adjustment
If actual shipping costs exceed the displayed rates, Western Dream reserves the right to apply additional charges.
In all cases, we will contact you to obtain your authorization before proceeding with the shipment.
Carriers used
Western Dream uses several reliable carriers, including:
GLS, Purolator, Nationex, Canada Post and FedEx.
Delivery times
Delivery times are estimated between 3 and 10 working days, depending on the destination and the carrier selected.
RETURNS AND REFUNDS
Items purchased on our website, including sale items, can be returned within 15 days of receiving your order.
Return conditions
Returned items must meet the following conditions:
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They must be in their original condition (unworn, unwashed, unsoiled, undamaged and without any stable odor)
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Have all original tags attached
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Please include a copy of the invoice in the return package.
Return shipping costs are the responsibility of the customer.
We do not provide a shipping label; the return must be made with the carrier of your choice.
Refund
Once the return is received and inspected, we will proceed with the refund of the purchase price of the item plus applicable taxes.
Initial shipping costs are non-refundable.
EXCHANGES
Do you wish to exchange an item?
Please contact us before returning your package to check the availability of the desired item.
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The customer remains responsible for the return shipping costs of the original item.
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The replacement item will be sent free of charge.
COLORS, SIZE AND FIT
Please note that display settings may vary from screen to screen.
Therefore, Western Dream cannot be held responsible for a difference in shade between the product received and the one displayed on the screen.
Similarly, errors in size, style or personal preference do not constitute grounds for a refund of shipping costs.
